Help Center

FAQ

How To Sell To Us

When are buying hours in store?

What kind of products to we buy?

How much do I earn from selling?

What is the Clean Out Bag?

I'd like to ship a box of items to you, how do I get my earnings?

Do you take items on consignment?

What happens to the items you reject?

Child's Play Box

What is included in the box?

What if I do not like something in my box?

How do you source your items for the boxes?

Can I see what I'm getting in my box?

Are your used clothes as nice as new ones?

Shipping

What shipping service do you use?

Can I pick up locally, in-store instead of shipping it?

When will my order ship?

How can I track my order?

Returns

How can I return something I bought in-store?

How can I return a product I bought online?

Payment

How does store credit work?

Can I use store credit on the website?

Can I use my gift card in the store?